FayPass — Delete my account
Last updated: 14 October 2026
You can ask at any time for your FayPass or FayPass Pro account and its associated data to be deleted.
How to request it
Send an email to contact@fawzaynigroup.com with:
- the subject “FayPass account deletion”;
- the account’s phone number;
- the app concerned: FayPass (traveller) or FayPass Pro (staff).
To confirm the request comes from you, we may send a code by SMS to that number.
Company staff (FayPass Pro): your account can also be deactivated by your company’s owner or manager from the app.
What is deleted
- Your profile: name, phone number, email, PIN.
- Your preferences and your devices’ notification identifiers.
- Your search history and permissions.
What is kept
Some data must be kept to meet legal obligations, then deleted:
- payment and refund records: [period] years (accounting and tax obligations);
- tickets already used, linked to the company’s trip, in anonymised form.
Timeframe
Deletion is completed within [30] days of confirming your request. We confirm by email or SMS once it is done.
A ticket still valid for an upcoming trip is lost after deletion: use it or request a refund first.