FayPass — Support

Last updated: 14 October 2026

A question or a problem with FayPass or FayPass Pro? Check the answers below or write to us.

Contact us

• Email: contact@fawzaynigroup.com
• Phone / WhatsApp: [Phone]

Include your account’s phone number and, for a ticket, the date and route. We reply within [48 business hours].

Travellers (FayPass)

I don’t receive the SMS code

Check the number you entered and your network, then wait a minute before requesting a new code. If it still fails, contact us.

I forgot my PIN

On the login screen, tap “Forgot PIN”. A code is sent to you by SMS so you can choose a new one.

I paid with Wave but have no ticket

Confirmation can take a moment. Open your tickets tab and refresh. If the ticket still doesn’t appear, contact us with the Wave transaction reference: we will check and either issue the ticket or refund you.

How do I show my ticket?

Open your ticket in the app and show the QR code to the agent at boarding. Once displayed, the ticket works even on a weak connection.

Can I cancel or get a refund?

Cancellation and refund rules are described in the terms of use.

Company staff (FayPass Pro)

The ticket scanner won’t open

Allow camera access for FayPass Pro in your phone settings.

A ticket is rejected when scanned

Check that the ticket belongs to the current trip. You can also enter the ticket code manually from the scan screen.

Adding an agent or a vehicle

From the Management area, the company owner or manager can add staff, vehicles and trip schedules.

Delete my account

Follow the account deletion procedure.